At GoodHealthNaturally your privacy has always been very important to us and we want to assure you that we take the confidentiality and security of your personal data very seriously. We collect, use and are responsible for certain information about you, in doing so we are regulated by the General Data Protection Regulation (GDPR).
2. What personal data do we collect?
The types of personal data that we will collect, store, maintain or process includes the following.
Personal data you provide when you purchase from us
Additional Data obtained when you use our Websites
Additional Data obtained through contact with us
We collect personal data from you whenever you interact with our Websites, including when making purchases browsing our Websites, using or signing up to receive any of our services. When providing your personal data we indicate which personal data is optional. Please note that, when collection of personal data is required or necessary either as needed for us to fulfil your order or based on legal obligation and you elect not to provide the personal data, we may not be able to accept or fulfil your order.
Collected data will never be shared with anyone outside of GoodHealthNaturally for any reason other than to fulfil your order. We will use your personal data for the following purposes:
To fulfil your order:
For customer care purposes:
NOTE: Please note that you will receive communications with respect to fulfilling your order or for customer care purposes even if you opt out of receiving marketing communications.
For marketing purposes:
We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they remember the items you have in your basket and also recommend related products to show you when you're browsing
For internal business purposes:
We will use any of the personal data collected to help us to understand how many people visit our Websites, how well the Websites are working and to consider any improvements we may need to make to the Websites to improve your online experience. It also helps us determine what products and services you are interested in and what you or other customers might wish to purchase from us in future.
You have the right to opt out of receiving direct marketing communications at any time. We will address your opt out request as soon as possible.
You may opt out of marketing communications or change your preferences with respect to marketing communications by:
We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so
We collect and process personal data in order to fulfil and process the order you place with us, and in accordance with our contract with you to fulfil your order. We also collect data for any customer care issues, to conduct research, to send email and direct marketing to you, handling legal claims, and for fraud identification and prevention checks.
We fully respect that your personal data is owned by you and that you have certain rights with respect to the personal data. Our goal is to respect your rights. Please understand that we may have certain obligations to maintain personal data records despite your requests to exercise the following rights, such as for legal and accounting purposes. We ask that you read these rights carefully.
o Driving licence
o Birth certificate
o Utility bill (covering the last 3/6 months)
o Current vehicle registration document
o Bank statement (covering the last 3/6 months)
Under the GDPR you have a number of important rights. In summary, those include rights to:
We have appointed a Data Protection Officer whose role is to inform and advise us about and to ensure that we remain compliant with data protection laws. The Data Protection Officer should be your first point of contact if you have any queries or concerns about personal data. Our Data Protection Officer can be contacted at: