How Do I set up a Wholesale, Practitioner or Reseller account with Good Health USA?

In order to set up a wholesale, practitioner or reseller account with Good Health USA, you can either click on the following link and submit your details: New account registration, or you can contact us on 1 800 455 9155.  You will be required to provide us with your business details so we can check these match our criteria and you will also need to agree to our T&C that will be sent to you.

How do I place an Order?

You have three choices when placing an order online:

1. Shop by product, from the main menu bar. For example, go to our "A-Z Product List" and select the products for your needs.

or

2. Shop by need, from the main menu bar. Select the condition that you want to resolve from the drop down box or the left hand category panel and then select your products in order of importance.

or

3. Shop by ingredient from the main menu bar

Remember, the product is only part of the solution, lifestyle changes will ensure your long term success.

Does Good Health Naturally accept phone, fax, email or postal/surface mail orders?

All ordering, price quotes, stock status, and shipping quotes can be done directly online, but we also accept phone, fax, e-mail and order forms, for orders and enquiries.

I did not receive an order confirmation. Was my order submitted successfully?

If you do not receive a confirmation notice upon completion of your order but you had successfully clicked the ‘place order now’ button, it is most likely our system received your order but communication back to your PC was interrupted. Please do NOT resubmit the order online. If you do, you may end up with duplicate orders and being charged for both orders as we use an automatic payment system. Call our customer service team on 03337 777 333 between 9:00am - 5:00pm (GMT), Monday-Friday to make sure your order was received. Alternatively email us at sales@goodhealthnaturally.com

I am concerned that I may have placed a duplicate order. What should I do now?

Call our customer service team on 03337 777 333 between 9:00am - 5:00pm (GMT), Monday-Friday. Alternatively email us at sales@goodhealthnaturally.com. Where possible we will immediately void and refund the order. However, if duplicate orders have already been shipped, if by Parcel force refuse one of the orders for return back to sender, you will be refunded when those boxes are returned to Good Health Naturally less the cost of the shipping fee. If sent by Royal mail, receive the order and send back to our distribution centre at own cost.

After I submit an order with Good Health Naturally, how will I be advised of the order's progress?

Good Health Naturally will do everything possible to keep you informed of your order via e-mail.

I checked my order status online and was advised that my order has been void. Why?

If an order is placed and the credit/debit card is declined or the shipping address cannot be verified after three business days, the order is void/cancelled.

Can I reactivate an order that has been void/cancelled?

Any void order will need to be resubmitted. Please call us if you feel there has been some error.

Can I add, change or remove items from my order after it has been submitted?

Once submitted it is only possible to amend or edit an order by calling our customer service team. If, however, the order as already been processed at our distribution centre, items cannot be added or deleted. If you wish to cancel an order or removes items when it has already been shipped if sent by Parcel force refuse the order for return back to sender, you will be refunded when those boxes are returned to Good Health Naturally less the cost of the shipping fee. If sent by Royal mail, receive the order and send back the whole order or unwanted items to our distribution centre at own cost.

Approximately how long does it generally take to process an order?

Please see shipping information below.

May I combine two separate orders to save on shipping costs?

We cannot combine orders for you online. However, if you call us before your order is processed, we can cancel your order and then you can re-order the total amount of items you wanted either on the phone or online. Be aware though that we cannot cancel any order once it has been processed by our distribution centre. Please be aware that we cannot combine orders of different shipping address to save on shipping costs.

What happens if/when an item is out-of-stock?

We do not sell merchandise that we do not already have in stock, which is why we provide the Auto-Notify button for your convenience. Simply click on the Auto-Notify button and fill in your email address and you will receive an e-mail notification as soon as stock becomes available. Please note that this does not guarantee the product will be held for you. You must submit an order to ensure that you get the product. When the product is popular it can sell out very fast resulting in a NO STOCK situation by the time you get to the website so order quickly[SR1] !

Can I pre-order or backorder a product that is not presently in stock?

We presently do not accept pre-orders or backorders. We apologize for any inconvenience.

How do I operate the Good Health Naturally shopping cart?

Search for the items you want to buy, select your buy option for special offers and or entre quantity, click ‘Add To Cart’ for each item you want.

When you have added the last item you need, click on ‘Cart’ and the ‘Check out’, if you have any addition information to notify us, please fill this out in the box provided under ‘Shipping Notes’. Check the shipping and billing details. Select the shipping method and the payment method and submit details where required. Check all your details and order information are correct, before clicking on ‘Place order now’, the next page should confirm your order.

What does 'BV' mean?

'BV' means 'Bought Value'. It is a code used by our accounts department to monitor the value of orders. At present it is only used for affiliates.

I am experiencing some trouble with my shopping cart. What might be wrong?

Shopping cart problems usually occur from one or more of the following reasons:

Cookies not enabled (delete the cookies from your computer).

The master clock on the computer is not set correctly.

The terminal you are using is behind a firewall.

The item you are trying to purchase are sold out, or there is a lesser quantity than you wish to purchase.

You are using a browser less than Internet Explorer 5.1.

Some people have trouble when using any Netscape browser.

*If all else fails, try closing all programs, restart your computer or even try from a different computer.

 

Your browser does not accept cookies.

If you would like to use the site you need[SR2]  to change your browser settings to accept cookies.

How to Enable Cookies in Internet Explorer

If you are using the latest version of Internet Explorer for Windows:

Click on the 'View' menu and select 'Privacy Report'.

Select one of the rows saying 'www.goodhealthnaturally.com' click on the right mouse button and select 'Always accept Cookies from this site'.

Once you've enabled cookies, click here to return to the home page.

How to Enable Cookies in Netscape

If you are using the latest version of Netscape:

Click on the 'Edit' menu and select 'Preferences,'

Click 'Privacy and Security' in the left hand panel, click 'Enable all Cookies' and then click 'OK'.

Once you've enabled cookies, click here to return to the home page.

Other Browsers

If you're using any other browser please refer to your browser help, and look up 'Cookies'. You can typically reach help by pressing F1 at the top of your keyboard.

If you still have problems with logging in please delete the cookies from your computer.

Does Good Health Naturally sell or release my personal information?

Good Health Naturally respects your privacy. We will not under any circumstances sell or release your information to anyone. All of the information obtained from our web site will be used for processing purposes only. The only e-mails you will receive from Good Health Naturally will be in regard to your order.

Payment

You have two choices:

 

We accept payment by all major credit cards and PayPal. If there is a backorder or other delay on an item, you will be promptly notified by e-mail.

 

Why must Good Health Naturally verify my shipping address?

 

In order to guard against credit card fraud, if the billing and shipping address are different, we must verify that the alternate shipping address is authorized.

 

Please contact your credit card issuer bank and list your ship to address as an alternate address in their memo field. We will call them and verify the address. Please make sure your credit card issuer bank's phone number is listed in your account with Good Health Naturally

What are all of the payment methods Good Health Naturally accepts?

- Visa

- MasterCard

- PAYPAL

- Switch, Solo, Maestro

- Cheque[SR3] 

- Good Health Naturally Gift Certificate

Is the Good Health Naturally website secure? What type of security features are utilised to safeguard my information?

When you are placing an order on the Internet, security is a number one priority. All online transactions are sent through our secure server, and encrypted with 128-bit technology[SR4] . Once the information is received through the Internet, trusted authorized employees will process your payment, and make sure that your information is handled with the highest level of security.

How can my credit/debit card be declined when I know for certain that I have the funds available?

A credit card can be declined due to an invalid credit card number, expiry date, daily limit, insufficient credit, incorrect billing information on your account,or other reasons. Sometimes the card number itself is input incorrectly. Check online to be sure the number has been input correctly. Contact your credit card company for more information.

Does Good Health Naturally know specifically why my credit/debit card was declined?

 

The computer does the credit card charges automatically. We are not given a reason when a charge declines. Only that it is declined. Verify you have given us the correct numbers and expiration date. If so, please contact your credit card company or bank for information. If no resolution is reached within 3 business days, this order will be voided.

 [SR1]Backorder???

 [SR2]Use a link to this info instead?

 [SR3]Do we have such a thing as a gift cert, should we also include store credit and bank transfer

 [SR4]Should we be including the names of security features, i.e. brain tree, should we say instead that all staff are trained in the must up to date policies on confidentiality and data protection.               When placing an order with Good Health Naturally, security of your date is a number one priority for us.